Hi, I'm Leah.

Turning information, messy processes, and ideas into practical solutions.

Focus Areas

Featured Projects

▸ Business Analysis
▸ Knowledge Management
▸ Digital Workplace Solutions
▸ User Experience Design
▸ Process Improvement

Beacon Knowledge Hub
80% less time spent searching
Process Improvement
$200K annual savings
SharePoint Implementation
UX design, automation, governance

What I Do

Solution Design

Designing practical systems that connect people, information, and processes.

Business Analysis

Understanding what people actually need, then translating that into solutions.

Knowledge Management

Making information easier to find, understand, and use.

Featured Case Studies

Before Checklists Workflows Job Aids Checklists Workflows Job Aids Checklists Workflows Job Aids Checklists Workflows Job Aids After Task 1 Checklist Workflow Job Aid Task 2 Checklist Workflow Job Aid Task 3 Checklist Workflow Job Aid

Beacon Knowledge Hub

A knowledge management initiative focused on improving information discovery, governance, and employee experience.

  • Reorganized content around tasks rather than document types.
  • Clearly defined audiences, ownership, and purpose for each document.

Outcomes

  • Reduced time spent searching for information by approximately 80%
  • Eliminated reliance on outdated local copies and desktop storage
  • Intuitive navigation reduced reliance on lengthy how-to guides and personal bookmarks
  • Role-based landing pages surfaced relevant content and reduced time spent filtering irrelevant content

Benefit Application Process Improvement Initiative

Lead a Lean Six Sigma Green Belt project focused on reducing processing effort, improving consistency and clarity of client experience, and establishing standardized requirements and workflows for client appeals.

Before → Improvements → Results Information Across 6 Screens Centralized Case Record Faster Processing Inconsistent Requirements Standardized Workflows ~$200K Annual Savings Complex Client Journey Simplified Communications & Expectations Improved Client Experience & Compliance
Document Governance SharePoint Online Digital Workplace Intuitive User Experience Automation-Assisted \ Governance Due for Review Automated owner reminders Maintenance dashboard Governance Ownership & review cycles Custom link inventory utility Document Consistency Custom One-Click Formatter for Scribe HTML Exports Template Control Accidental edits prevented Automated draft removal

SharePoint Implementation

Designed and implemented a modern SharePoint environment focused on user experience and automation-assisted governance.

Outcomes

  • Established document review cycles with automated reminders
  • Workbook templates protected without impeding draft access
  • Reduced manual administration
  • Search results significantly improved over native SharePoint capability with metadata and automated AI document summaries

Skills & Tools

Business Analysis Process Improvement Knowledge Management Change Management SharePoint Online Microsoft 365 Power Automate AI Productivity Tools HTML & CSS

Let's Connect

Interested in solution design, knowledge management, business analysis, or simply exchanging ideas? I'd love to chat.